What if you could hire AI virtual agents to answer your calls? What would that mean for customer service, sales, appointment scheduling, and collections?
The truth is, many companies are already using this technology. AI has become more sophisticated and accurate than ever before. It can be used in a variety of ways, from answering phone calls to processing orders and even handling HR tasks.
In fact, there are some experts who believe AI will eventually replace humans completely!
What is a virtual contact center?
With the rapid expansion of artificial intelligence and virtual reality, more companies are jumping on board with this new form of communication.
There are many different benefits to using AI for business purposes—from saving money by reducing call volumes, automating processes, improving accuracy, and much more.
- Virtual Contact Centers give you the ability to reduce your call volumes, provide a better customer experience, save money with automation, increase accuracy rates, and so much more!
The benefits of using an AI virtual contact center are endless—so how can you get started? Here’s what I recommend:
- Identify which business processes need improvement or reduction in volume
- Explore different providers based on price point
- Set up an account for that provider and begin exploring their solutions by watching how they’re used firsthand at other businesses. If possible, set up a demo specifically tailored to your needs. The best way to understand if this is something for you is through first-hand perspective from someone who has been there.
What is the difference between a chatbot and conversational AI?
- Chatbots are not artificially intelligent, they rely on human programming and interactions to behave intelligently.
- Conversational AI is a form of artificial intelligence that can have natural conversations with humans. It’s programmed by analyzing how people talk for it to understand the context of how language should be used.
What is an example of conversational AI?
An example of conversational AI is a virtual agent that can answer phone calls.
Conversational agents are computer programs designed to simulate how humans would speak and respond in conversation with the goal of educating, assisting, or entertaining someone engaged around them.
A few companies have found success using this type of technology for sales and customer service purposes.
Why is conversational AI important?
Conversational AI is a part of the next generation of artificial intelligence. It utilizes natural language processing to help answer customer service questions as well as provide them with product information and more.
Companies like IBM Watson, Google Assistant, Amazon Alexa, and Apple Siri are leading conversational agents in this space.
Conversational AI virtual agents give a personal touch to answering customer service questions and provide the convenience of being available 24/365.
How can a small business use AI?
Small businesses will benefit from the advanced features of these virtual assistants in a variety of ways, including:
- Higher conversion rates because they answer phone calls and chat messages with fewer mistakes than humans do;
- Increased revenue through decreased costs like answering time;
- Improved first-time buyer experience with conversational AI virtual agents because they have an understanding of the context and intent behind every interaction.
The potential of AI virtual agents in the small business world is exciting.
With so many businesses relying on digital marketing to generate leads, it’s important that they are using all available technology and strategies to reach their customers effectively.
That includes implementing AI virtual agents as a way to provide instant customer service to those who contact them through social media or email channels.
If you want help with this process, schedule a 1-on-1 session with us at a time that works best for you!
Get “Ramp Up & Finish Strong” Newsletter!!
Delivered to your inbox. Get my latest episodes plus inspiring content emailed to you weekly.
